How long does it take to process my order online?
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday. Orders placed on weekends and select holidays will be processed the following business day.
When will my order ship?
Orders take between 2-3 business days to process in our warehouse. All orders are packed and shipped Monday through Friday until 3:00 pm (ET). Orders placed on weekends and select holidays will be processed the following business day. Estimated day of delivery is denoted at checkout as well as in your order confirmation email.
Which shipping methods are available?
We offer tracked standard ground shipping via courier (Canada Post or Purolator)
How can I track my package?
Orders shipped via Canada Post or Purolator will generate a tracking number that you will receive by email as soon as your order ships.
Can I cancel or make changes to my online order?
A cancellation or change cannot be made once your order has been shipped from our warehouse. However, if you need to make a change in the first 24hours this can be possible if you contact us directly at email@example.com
I did not receive an order confirmation email.
Please contact customer service by e-mailing firstname.lastname@example.org and we will resend it to you.
What is your Return Policy?
Please refer to our RETURN POLICY for all details.
I returned an item. When will my refund be processed?
We will refund you for the total purchase price of the item, plus tax, as soon as we verify that the item has been returned. Once your refund has been processed, it can take between 3-10 business days for the amount to appear in your account. Should the refund not appear within 10 business days, you can contact our customer service by e-mailing email@example.com